• Shipping and Policies

Shipping and Policies

All products up to 150lbs (68kg) shipped via UPS or FedEx Ground and Home Delivery which is most economical, shipping cost calculated online. Small packages up to 4 lbs (2kg) usually shipped with USPS.  Wholesale orders over 150 pounds (68kg) - usually shipped by LTL Freight services.  

International orders

We ship worldwide with UPS, USPS, FedEx, Air Freight or Ocean Freight.

FEDEX International: Service can take 1-2 weeks for delivery.  In most of the cases this service is insured. All orders shipped with tracking number.  Buyer responsible for all related to this order Duty, Taxes, or Brokerage fees at the destination countrry.

UPS International: Service can take 1-2 weeks for delivery. In most of the cases this service is insured. All orders shipped with tracking number.  Buyer responsible for all related to this order Duty, Taxes, or Brokerage fees at the destination country.

USPS International:This service takes 1-5 weeks (post office has 90 days to deliver order before it will be considered lost). International orders shipped by USPS delivered by your country local post office.  All orders shipped with tracking number.  Buyer responsible for all related to this order Duty, Taxes, or Brokerage fees at the destination country.

We ship all of our wholesale orders with by AIR Freight or Ocean Freight.

Please request freight shipping quote prior ordering to sales@globmarble.com

Customs and Duties

All taxes, duties and local fees at the destination country will be paid buy buyer. Our shipping cost includes only delivery to a destination address / Local Airport or Sea Port (depends to the shipping service).

You may want to check in advance with your destination country's embassy or ask a destination country's customs broker about Government (Customs) regulations on your shipment.

Canadian Customers

GST (Goods & Services Tax) and PST (Provincial Sales Tax) vary based on the province to which your order is shipped and on its value. The duty is determined by the value of the merchandise and its place of origin.

Goods that are entirely made in the USA will be duty free, but still subject to GST/PST.

You can find additional info at www.ccra-adrc.gc.ca  (Canada Customs and Revenue Agency),  www.cbsa-asfc.gc.ca  (Border Services Agency), or by calling toll free (from within Canada) 1-800-461-9999.  If you are outside of Canada, please call 1-204-983-3500 or 1-506-636-5064.

PO Boxes

Orders to P.O. Boxes will be shipped with USPS or other carrier and then delivered by your local post office.

WHOLESALE ORDERS MAY TAKE UP TO 30 DAYS TO PROCESS BEFORE THEY ARE SHIPPED

Most items will be ship from our warehouse in New York.
Some will be shipped directly from our manufacturers or suppliers.

Freight Policy:

• Customer is responsible for unloading the item(s) from the truck. Truck drivers are not responsible for getting over-sized items off the truck. Shipping charges do not include a Lift gate, UNLESS SPECIFIED ON THE PRODUCT DESCRIPTION!
  If you require lift gate service to unload your equipment, please call +1 347 7174088 or email sales@globmarble.com

• IMPORTANT - Inspect Freight BEFORE YOU SIGN. Note on the freight bill any obvious damage at the time of delivery. Failure to do so will result in you or your company being liable for the damaged merchandise. Notify the carrier immediately upon delivery of any noticeable damage. We cannot assist you in working out a settlement with the carrier unless they are immediately notified of the damage. If you suspect internal damage OPEN IMMEDIATELY! Even if no damaged goods are suspected, open the carton within 24 hours and make a thorough inspection. Hold all damaged goods and their packaging materials for inspection by the carrier. Please make sure you retain a signed copy of the Bill of Lading or shipping paperwork for your records.

• Once you are contacted for delivery by the carrier, it is your responsibility to accept delivery unless other arrangements are made. Any storage fees incurred due to failure to accept delivery will be the customer’s responsibility.

• In the event a customer refuses shipment after shipping from the factory, the customer will be responsible for all freight charges to and from the shipping location and a restocking fee.

• In the event a customer requests to pick up a shipment at a local freight company terminal and the customer does not pick up the shipment, the customer is responsible for the cost of shipping both to and from the freight terminal and a restocking fee.
  Note: If the customer returns the item(s) for any reason except that it is defective, customer is responsible for outgoing freight as well as return freight.

UPS / FedEx Policy:

Note on the delivery receipt any obvious damage or notify the driver if present at the time of delivery. Failure to do so will result in you being liable for the damaged merchandise. Call UPS immediately at 1-800-742-5877 or FedEx at 1 800 463-3339 to file a damage claim upon delivery of any noticeable damage. We cannot assist you in working out a settlement with UPS or FedEx unless they are immediately notified of the damage...and we are unable to accept responsibility for damage if the goods have been signed for and accepted in "Good Condition". If you suspect internal damage OPEN IMMEDIATELY! Even if no damaged goods are suspected, open the carton(s) within 24 hours and make a thorough inspection.

Hold all damaged goods and their packaging materials for inspection by UPS or FedEx and call them to file a damage claim.

In the event a customer refuses delivery after the merchandise has shipped from the factory, the customer will be responsible for all UPS charges to and from the shipping location and a restocking fee.

In the event a customer does not specify the correct delivery address and the merchandise is returned to us by the carrier as undeliverable the customer will be responsible for all delivery charges to and from the shipping location and a 20% restocking fee. No exceptions.

In the event a customer cancels an order after the merchandise has shipped from the factory, the customer will be responsible for all UPS, FedEx or USPS charges to and from the shipping location and a restocking fee.

Note: If the customer returns the item(s) for any reason except that it is defective, customer is responsible for outgoing UPS, FedEx or USPS charges as well as return charges.

Warranty Claims:

GlobMarble Inc does not warranty any product sold in this online catalog. All warranties are provided by the original manufacturer. Products returned for warranty consideration must be sent to manufacturer for their evaluation and final disposition.

Waiver:
GlobMarble inc shall not be responsible for any damage caused by shipping delays, use of products, errors in shipping, or damage to personnel, lost income and damage caused by the installation of said products.

Exchange Rates

All prices shown on GlobMarble.com are in U.S. dollars. Please note that your credit card processor may charge you a conversion rate fee.